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TPS Customer Survey Prize Draw – Terms and Conditions

Please read these terms and conditions carefully. These terms and conditions (“Terms”) apply to the TPS Customer Survey Prize Draw (the “Prize Draw”). You will be legally bound by these Terms from the time you submit an entry for the Prize Draw.  

The promoter of the Prize Draw is Volkswagen Group United Kingdom Limited, trading as TPS (“TPS”), whose registered office is at Yeomans Dr, Blakelands, Milton Keynes MK14 5AN. In these Terms “you” means the trader participating in the Prize Draw.

If you have any queries about the Prize Draw or these Terms then please contact us at TPSmarketingsupport@vwg.co.uk.

Opening and closing dates, eligibility

  1. The prize draw will begin at around 8:00 am on Tuesday 2 December 2025 and close on or around 13:00 on Saturday 31 January 2026. (the “Entry Period”).
  2. The Prize Draw is open to any customers who have completed the TPS ‘Tell us what you think’ Survey between Tuesday 2 December 2025 and Saturday 31 January 2026.
  3. Employees entering the Giveaway on behalf of a Qualifying Business must be a resident of the United Kingdom aged 18 years or over and must have the permission of their employer.
  4. The Giveaway is not open to employees of TPS, their agents or contractors, or anyone else connected with the Giveaway.
  5. A TPS customer account number, name and email address is required to enter the Prize Draw.
  6. Acceptance of any prize by a representative of a Qualifying Business will be subject to that Qualifying Business’s anti-bribery policy. Representatives of a Qualifying Business participating in this Giveaway must therefore ensure that they will be entitled to accept a prize, in the event that they are successful.
  7. Representatives of a Qualifying Business participating in the Giveaway must notify TPS immediately if they are not permitted to participate in the Prize Draw and TPS will remove the relevant entry/forfeit any applicable prize. TPS also reserves the right to disqualify entries or prize claims received from other individuals employed by the same Qualifying Business, if TPS receives any notification from an individual that employees, officers or staff of that Qualifying Business are not entitled to participate in the Giveaway.

Entry

  1. Entries will be made once customers complete the TPS ‘Tell us what you think’ Survey between Tuesday 2 December 2025 and Saturday 31 January 2026, having inputted their customer details for identification.
  2. Multiple entries permitted per Qualifying Business, but not per individual.
  3. If entry into this Giveaway is conditioned on the purchase of any product or the submission of any order and you return the relevant product or cancel the relevant order, then you/the Qualifying Business will no longer be eligible to enter this Giveaway. In such circumstances, TPS reserves the right to disqualify any entry you have previously made and to forfeit any Prize you may win/have won.
  4. If at any time you wish to withdraw from the Giveaway your request should be made in writing to TPS, Yeomans Dr, Blakelands, Milton Keynes MK14 5AN, UK.
  5. TPS accepts no responsibility for entries that are illegible, lost, delayed, damaged, or rendered invalid for any reason beyond its control.
  6. Entries that are not submitted in accordance with these Terms and/or that are delayed, damaged, incomplete, altered, illegible or otherwise defective will be disqualified.
  7. TPS reserves the right to disqualify any entrant it believes not to be participating within the spirit of the promotion or suspects of participating in any unfair or unjust behaviour. TPS reserves the right to use its discretion in all respects and to enforce any penalty or sanction it deems appropriate.

Selection of Winners

  1. All eligible responses will be entered into a random prize draw to win a £500 Onecode One Highstreet voucher that can be redeemed at 250 brands. (“Winner”).
  2. There will be 1 winner.
  3. The winner will be contacted by Friday 7 February 2026.
  4. If the winning customers do not redeem, the prize will be re-allocated using the random prize generator.
  5. The representative of the Qualifying Business claiming the Prize may be required to provide documentation to prove their eligibility and that they have the permission of the relevant Qualifying Business to accept the prize.

Prizes

  1. The prize is for 1 winner. The winner will receive a £500 Onecode One Highstreet voucher that can be redeemed at 250 brands.
  2. There is no cash or other prize alternative to any Prize, except in the event of circumstances outside TPS’ reasonable control, when TPS reserves the right (but is not obliged) to substitute a similar or alternative prize of equivalent or greater value.
  3. Qualifying Businesses and the representative of the Qualifying Business claiming the Prize shall be responsible for any tax liabilities which may arise as a result of the receipt, use or distribution of the Prize by or on behalf of the Qualifying Business.
  4. Prizes will be emailed to the winners via the email address linked to their TPS account.
  5. Prizes are non-transferable and non-refundable.
  6. TPS reserves the right to forfeit a Prize where it reasonably suspects that a Winner is not eligible under or has not complied with these Terms. In such circumstances, it shall award the Prize to a replacement winner selected in the same way as the original Winner.

Publicity

  1. Any winner may be required to take part in non-paid publicity or advertising relating to the Giveaway, which may include having their photograph taken for promotional and/or press purposes.

General

  1. Any decision of TPS is final and no correspondence will be entered into.
  2. TPS reserves the right to delay, postpone or cancel the Giveaway and/or amend or alter these Terms at any time, without prior notice or compensation, in the event of circumstances outside its reasonable control, which it considers make it necessary for it to do so.
  3. If there is a conflict in these Terms with any other terms whatsoever attached to any other advertising material in respect of this Giveaway, these conditions will take precedence.
  4. TSP accepts no responsibility or liability for (a) any entries which are not received due to the use of incorrect or inaccurate entry information, any faulty or failed electronic data transmissions, or for any other reason; (b) any unauthorised access to, or theft, destruction or alteration of entries at any point in the operation of the Giveaway; (c) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers used in any aspect of the operation of the Giveaway; (d) inaccessibility or unavailability of any network or wireless service, the Internet and/or any website; or (f) any injury or damage to any person’s computer(s) or mobile device(s) which may be related to or result from any attempt to participate in the Giveaway or to download any materials in connection with the Giveaway.
  5. TPS will not be liable for any loss or damage of any nature, howsoever caused, sustained in any way by any participant in this Giveaway. However, nothing in these Terms shall have the effect of excluding or restricting liability for personal injury or death caused by proved negligence of the Volkswagen Group United Kingdom Limited nor any other liability which it would be unlawful to exclude or restrict.
  6. Any personal information supplied in connection with the Giveaway will be used, shared and retained as set out in the Privacy Notice of TPS posted at [https://tps.trade/cookies-and-privacy#privacy].

The Giveaway and these Terms (including any non-contractual disputes or claims arising out of them) are subject to English law.  Any disputes must be referred to the English courts.